Paradigm Tech is a Texas-based managed service provider (MSP) delivering managed IT and co-managed IT services for growing organizations and internal IT teams. From help desk support and Microsoft 365 to networks, cybersecurity, communications, backup and recovery, we take responsibility for the technology your business depends on across Texas and a growing multi-state footprint.
Whether you need us to run your entire IT environment or extend the capabilities of your internal team, Paradigm adapts to the way your organization works.
Paradigm owns the day-to-day support, infrastructure, security, cloud services, communications, backup, vendors and ongoing technology management so your staff can focus on the business.
Already have internal IT? We can take ownership of the help desk, after-hours and weekend coverage, monitoring, security operations, backup management, projects and specialized escalation work.
Choose an area below to see how Paradigm manages it. Each service is part of the same operating model — one accountable team responsible for support, infrastructure, security, communications and recoverability.
Fast user support, onboarding, endpoint troubleshooting, printer/application assistance, access issues and escalation — fully managed or co-managed.
Firewalls, switching, Wi-Fi, servers, virtualization, site connectivity, structured infrastructure, AV and surveillance.
Layered endpoint, identity, email and network protection with SIEM/SOC visibility, PAM, filtering and security awareness.
Microsoft 365, Google Workspace, identity, email, collaboration, VoIP/3CX and the communication tools users depend on.
Monitored backups, cloud replication, screenshot verification, restore planning and recovery strategies built around business RTO and RPO goals.
Paradigm can be your primary help desk or take ownership of user-facing support for an internal IT team. We handle the day-to-day issues that interrupt productivity — workstations, printers, applications, account access, Microsoft 365, onboarding and escalation — with after-hours and weekend coverage available when your business needs it.
The network is the foundation everything else depends on. Paradigm designs, manages and supports firewalls, switching, Wi-Fi, servers, virtualization, VPN and site connectivity, structured infrastructure, AV and surveillance — with an emphasis on reliability, documentation and fast troubleshooting.
Security works best when the layers reinforce one another. Paradigm combines endpoint protection, SIEM/SOC monitoring, email and spam protection, DNS/web filtering, geofencing, MFA, privileged access management and security awareness training so threats are harder to reach users — and easier to detect when something does happen.
Paradigm manages the productivity and communication services your users touch every day — Microsoft 365, Google Workspace, email, identity, collaboration, licensing and VoIP/3CX. The advantage is having the same team that supports the user also understand the network, security and access behind the service.
Paradigm builds recovery around the needs of the business: how quickly critical systems need to return, how much data loss is acceptable, what dependencies must come back first and how recovery will be verified. Backups are monitored, replicated and validated so recovery is something you can plan and prove — not simply hope for.
Reporting and verification provide useful evidence that security awareness, recovery readiness and infrastructure are being actively managed.
Simulations and reporting show where additional coaching is needed and whether awareness improves over time.
Verification gives the team additional evidence that protected systems can boot and services can recover.
Camera platforms and site connectivity can be supported alongside the rest of the technology stack.
Paradigm's core focus is small and mid-sized business, with experience across regulated, operationally demanding and security-conscious environments. That background helps us bring mature IT practices without forcing every customer into the same template.
Paradigm takes responsibility for the environment as a whole — users, infrastructure, security, communications, backup and the vendors behind them.
Customers don't have to coordinate a dozen technology vendors every time something goes wrong.
Monitoring and management help identify problems before they become larger outages or security events.
Help desk issues can escalate into network, server, cloud, security or project expertise within the same organization.
Co-managed services add capacity, coverage and specialization without displacing the people who already know the business.
Paradigm Tech has offices in Amarillo and Dalhart, Texas, and supports organizations across Texas, Oklahoma, New Mexico, Kansas, Colorado, Arkansas, Louisiana and California. Remote support gives users a consistent help desk wherever they work, while onsite service is coordinated based on location and engagement.
Tell us where the pressure is: help desk volume, after-hours coverage, network reliability, cybersecurity, backup and recovery, Microsoft 365, communications or a project your team does not have time to finish.
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